LiveFreePH: Davao's Financial Freedom Rally

The aim to become financially stable never stops from just getting a good job, but more as well on evaluating yourself on how you can achieve financial freedom. In line with this, last January 24 to 30, Davaoenos were treated to educational booths, exciting promos, and a free concert featuring Sun Life father-son ambassadors Piolo and Inigo Pascual as part of the “#LiveFreePH Freedom Tour” – a financial freedom rally.

Beginning the journey

A string of activities guided participants to begin their own #LiveFreePH journey. In a bold move, they declared their vision of financial freedom with the “Live Free Freedom Wall.” Then they looked at their current situation, shared their outlook about the future, and pledged support to a community in need through BLISS or “Brighter Life Index: Social Sentiment.” And by joining the “Sun CeleBright” promo, they won free trips to their chosen destinations!

But what made the #LiveFreePH Tour brighter were the Sun Life advisors ready to help those who want to jumpstart their financial freedom journey. Some were so inspired that they chose to become financial advisors themselves.

Pursuing the mission

In front of a jubilant and captivated crowd, the “Freedom Celebration” concert headlined by Piolo and Inigo amplified the mission of financial independence for everyone. Aside from belting his signature hits, Piolo serenaded the winners of the hugely popular “Selfie with Papa P” - where longtime fans get to meet their idol and take home a photo souvenir. Inigo also showed off his dance moves and energized the night with today's popular hits.

We want Filipinos to believe that a brighter future is possible. We want them to be inspired to take on their own path towards financial freedom. And that they can start this meaningful journey with the help of our financial advisors,” said Sun Life Chief Marketing Officer Mylene Lopa. The #LiveFreePH Freedom Tour kicked off last year with stops in Pampanga and Iloilo.

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Lazada Welcomes 2016 with Chinese New Year Sale

MANILA, PHILIPPINES - Lazada Philippines (, the country’s One Stop Shopping and Selling Destination, kicks off its first big sale of the year, the Chinese New Year Sale. A wide assortment of unique finds for the year of the fire monkey and discounts as high as 88% across 15 categories will be up for grabs from January 26 to February 8.

Prosperity shops will take over the Lazada website, where customers could avail of Lucky 88 and Lucky 888 deals. P88 items include Casio Beside Men's Silver Stainless Steel Strap Watch, Diva Designs Swarovski Crystal Heart Studs, while items like the Oli Casual Mstyle Low Cut Sneakers, Nankai-02 20000mAh Power Bank with free Mini Power Bank Mini Foldable Monopod will be sold for only P888.

Special categories to make the most out of the year of the monkey include Everything Red & Gold, Feng Shui Home and Lucky Charms Shops.

Adding to online shopping fun, vouchers and special deals from the wheel of fortune onsite game will allow customers to push their luck and win additional discounts.

Playful monkey finds for both kids and the young at heart are also available at smart prices: 

Start the year right by enjoying huge discounts of up to 88% off from the leading online shopping destination in the country. Lazada’s Chinese New Year Sale is just the beginning of a year filled with lucky breaks on a wide assortment of products with the best prices. Shop now through desktop or mobile.
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Learning the Business of Customer Service

I have dealt with a lot of people for years already as part of my job as a blogger; meeting and associating with many people is absolutely sensibly interesting; but dealing with these new acquaintances are far better than those I deal with today.  Jumping in to this new journey for months now gives me a big leap in dealing life.

Being a contact center agent gives me the opportunity to serve people over the phone. Solving problem and assisting whatever the enquiries are. Nonetheless, not all the times it’s with smooth sailing callers because most of them are just outrageously irate. And you have no choice.

Having to deal with angry and upset customers is by a long shot one of the most noticeably awful accountabilities we should face on an everyday premise in the realm of sales and business.

Be that as it may, this responsibility, like so many others we must face on a daily basis, just comes with the territory.

Clients get to be furious for a wide range of reasons. Some are real reasons. Some are most certainly not. In any occasion we must defuse the circumstance. Here are a couple of tips that I learned myself on how you can calm your customer down and put them at ease.

1. Give them a Good Tone

Since you're not managing up close and personal, a viable element of voice in conveying your message is a standout amongst the most critical component furthermore the most crucial. Just like showing a body language, action speaks louder than words, but on this case, how you say it is better than the words you’re using.

Your voice must be lively yet placidly in tossing your words, yet it must went with right words and phrases. Do not interrupt when the customer is talking, listen carefully and don't be excessively commanding in giving your statement. However, before doing so, have at least start a conversion with a good greeting and introduce yourself.

This strategy is by a long shot the most ideal approach to start any discussion that can possibly be made a huge deal about.

2. Understand and Apologizes

It is easy to identify whether the customer is not in the mood by just listening to their talking, as a customer service representative, you should allow your customer to vent and apologize after on behalf of your company for the way they have made them feel, or for the inconvenience they have been put through.

It truly doesn't make a difference if your customer is correct or wrong, by apologizing to your customer you are being sympathetic to their circumstance. This gives the customer the inclination that you are on their side.

Keep in mind, when a customer has an issue, what they need more than whatever else is for somebody to listen to their issue and have an understanding of where they are coming from.

3. Present the Solution

Before jumping to conclusion, just make sure that you already understood the problem and able to identify what the solutions are and present it well to your customer. Assure to your customer that the problem will be resolved and will not going to happen again.

Never at any point leave an issue uncertain. This may bring about in making an extra issue. Fix it right away so that no time will be wasted.

Remember, time is very vital in every business and dealing with people should not focus in dealing with problems. So however much as could be expected, the working vibe ought to be certain for the advancement of everybody.

Bottom-line, never take a customer complaint personally. Act as your customers advocate, and you will always prevent a bad situation from escalating.
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